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Every company will always have a "Default" call center; it is created for each company automatically by the system. This call center is used by default for any related operations when no other call center has yet been created. By default, all surveys are activated in and all supervisors are assigned to this default call center. Surveys and supervisors can later be activated and assigned to other call centers as required.
The default call center cannot be redefined (you cannot set another call center to act as the default) or deleted, although its properties can be edited. You can rename the default center, change its description, or change the time zone defined for it. Other call centers can be added to the system as required.
When a supervisor is assigned to a call center other than the default, that new call center (the Current) then becomes the default for that supervisor. The Current call center is the call center to which the currently logged in supervisor is assigned.
The actions that are performed by default in the Current call center are:
- Adding an interviewer to the system.
- Activating a survey when it is launched in the Professional Authoring module.
- Assigning a supervisor to the survey.
The Current call center for the logged in supervisor is indicated by the blue rectangle in the Forsta Plus toolbar (see below).
Figure 1 - The Forsta Plus toolbar displaying the current call center name
The Default call center is therefore always present in the system, and it acts as current until the supervisor is assigned to another call center, which then becomes the Current (and therefore the default) call center for them.
Note that operations with call centers are only available to and can be performed by the "administrator" supervisors. "Normal" supervisors have no access to the call center object and therefore cannot change the call center assignment. "Normal" supervisors can only work in a single call center, and it is always considered as the Current one for them.