Viewing the Call Center List

Either click on the Call Centers tab in the left Navigation menu to open the menu and select Call Centers, or click the blue Call Center button on the Forsta Plus toolbar.

The list of all currently existing Call Centers opens in the top frame of the CATI Supervisor main window.

Figure 1 - The list of Call Centers displayed in the top frame

You can perform the following operations with Call Centers:

• Create and edit Call Centers (go to Creating and Editing a Call Center for more information).
• Delete Call Centers (go to Deleting a Call Center for more information).
• Activate (go to Activating Surveys in Call Centers for more information) and deactivate (go to Deactivating Surveys in Call Centers for more information) surveys in Call Centers .
• Assign supervisors to particular Call Center (go to Managing Supervisors for more information).

Operations are performed by either choosing commands from the shortcut menu (activated by right-clicking the grid row containing the appropriate Call Center), or by pressing buttons on the toolbar in the top right frame (the toolbar is located in the frame’s title bar).

When the top frame displays the list of Call Centers its toolbar contains the following object specific button set.

Button	Description	Function
	REFRESH	Updates the Call Center list.
	CLEAR SELECTION	Deselects all the currently selected Call Centers.
	NEW	Displays the New Call Center dialog so you can create a new Call Center.
	PROPERTIES	Displays the Call Center Properties dialog and so you can edit the Call Center properties.
	DELETE	Displays the Delete Call Center dialog so you can delete the selected Call Centers.