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Forsta CATI Support

All the topics, resources needed for Forsta CATI.

  • About Scheduling Scripts

    A scheduling script is a set of rules which contain instructions. They describe what the CATI Supervisor module is to do with a specific call and under which...

  • Viewing Scheduling Scripts List

    To view the list of the Scheduling Scripts:In the Navigation frame go to the Scheduling tab.The list of currently available Scheduling scripts opens.Figure 1...

  • Creating and Deleting Scheduling Scripts

    Either right-click any row in the Scheduling Script list and choose New Script from the context menu, or click the New button in the toolbar The New Script...

  • Saving a Scheduling Script

    The Save operation stores all the parameters of the scheduling scripts in the Forsta database.The CATI Supervisor prompts you to save the scheduling script e...

  • Importing and Exporting Scheduling Script Description and Definition

    You can import a description of a scheduling script in the XML format. The file you are going to import can be located on any drive you currently have access...

  • Modifying Scheduling Script Properties

    For a scheduling script you can modify the following properties: The scheduling script name. The name of the extended status group that is currently used wit...

  • Launching a Scheduling Script

    When you finish configuring and checking the scheduling script you may enable it (or “launch” it).This operation saves the scheduling script (the way it is ...

  • Action Usage Examples

    This part of the documentation explains technique of usage of different actions.Restore previous call attributesYou may need to restore attributes of a call ...