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Forsta CATI Support

All the topics, resources needed for Forsta CATI.

Survey Management Overview

  • Survey Management

    Survey management in the CATI module is a complex routine involving monitoring and management of all surveys which are conducted in CATI mode. This includes ...

  • Surveys List

    1: Viewing the Surveys ListSelect the Surveys tab in the Main menu in the left frame. This opens the surveys list.From the surveys list, the supervisor can ...

  • Opening, Closing, Shutting Down and Locking a Survey

    1: About Survey States The Survey State indicates the accessibility of a survey for conducting interviews. It can be Open or Closed. Interviewing on a ...

  • Viewing the Distribution of Dialer Calls

    1: Dialer Call Distribution OverviewThe supervisor can view how many calls were requested and delivered to interviewers during specified periods of time. Thi...

  • Automatic Survey Clean-up Procedure

    If there is no activity in the survey data over a substantial period of time for a survey, CATI Supervisor performs an automatic clean-up procedure for that ...

  • Exporting Call History Data

    1: About Call History Data ExportsThe CATI Supervisor allows call history data to be exported. This data includes a number of call properties - see the list ...