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By default the system captures all break timing under a single break classification. However the CATI Supervisor module allows you to set up custom break classifications from within the Resources/Break Classifications tab. This means that all of the common reasons for taking a break can be formalized and listed as classification types, which will allow interviewers' break time to be calculated separately for the respective break types. When defining custom classifications, each break type should be specified as either a paid or unpaid break. Each time the interviewer takes a break and they click the break button in the CATI Interviewer Console, they will be prompted to choose the appropriate classification (go to Going Through an Interview for more information). The supervisor can add new break classifications at any time, or edit/delete any existing break types.
Break types are presented with the following information:
- ID - ID of a break.
- Name - break name.
- Description - optional description of the break. It is displayed as a tool tip when the interviewer hovers the mouse over the break name in the Take Break menu in the CATI Interviewers Console.
- Type - type of break: can be either Paid or Unpaid.
Figure 1 - The Break Classifications list
Totals for the paid and unpaid break timings are calculated and presented separately in the Interviewer Productivity report (go to Generating the Interviewer Productivity Report for more information).
The timings of breaks against the respective classifications can be viewed by exporting the call history data, either manually by right clicking on a survey and choosing Call History Export or automatically by using the CATI REST based API.
Note that if a break type is deleted from the Break Classification list, all records for that deleted type will be counted as the "paid" type regardless of what type of break has been deleted.