Configuring the CATI Supervisor

• Configuring the CATI Supervisor Overview
• Viewing Tasks Performed by Supervisors
• Viewing Software Version and Copyright Information

Configuring the Extended Status Groups

• Viewing the Extended Status Code Group List
• Adding and Managing an Extended Status Code Group
• Viewing and Modifying the Properties

Configuring the Call Groups

• Viewing the Call Group List
• Adding a New Call Group
• Viewing and Modifying the Properties and Parameters

Dialer

• Dialer Overview
• Managing Dialers
• Dialing Mode
• Dialing in the Single Survey TCPA Mode
• Adding a Dialer

See all 7 articles

Configuring the Break Classification

• Viewing the Break Classifications List
• Adding a Break Type
• Editing and Deleting a Break Type

Configuring Inbound Call Settings

• Configuring Inbound Call Settings
• Handling Inbound Calls
• On-hold Messages

Configuring the IVR Settings

• Viewing the IVR Settings Tab
• Adding an IVR Setting
• Editing and Deleting an IVR Setting

Configuring External Transfer Settings

• External Transfers
• Adding an External Telephone Number
• Editing and Deleting External Telephone Numbers

Configuring the Telephone Number Blacklist

• Telephone Number Blacklist Overview
• Creating and Managing the Telephone Number Blacklist
• Exporting and Importing the Telephone Number Blacklist

Configuring the Timezone Lists

• Configuring the Master Timezone List
• Configuring the Active Timezone List