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About the Dial Type Setting
When the Dial Type Setting has been enabled by a CATI Admin, interviewers have the ability to manage their dial type selection within the Interviewer Console.
Selecting a Dial Type
Interviewers can select between Landline or Cell Phone as their dial type upon logging in. This selection determines the mode and delivery options available for the session.
An optional enforcement setting, which can only be enabled by submitting a request to support, modifies the behavior when selecting the Cell Phone dial type. Interviewers will automatically be restricted to Manual Interviewing Mode, even if other delivery modes have been permitted for their account. This step skips the delivery mode selection and ensures compliance with the manual interviewing requirement.
Changing Dial Type While Logged In
Once logged in, interviewers can change their selected dial type by clicking the button in the top-right corner of the UI to access the interviewing mode options. This enables interviewers to adapt their settings mid-session based on operational needs.
As with all other Interviewing modes, the Choice mode is appointed by the Supervisor. When the Supervisor assigns the Choice mode to the interviewer, he/she specifies the list of Interviewing modes from which the interviewer can select the mode they wish to work in. When the CATI Interviewer Console is started in this mode, the interviewer can select the Interviewing mode they wish to work in.
Selecting an Interviewing Mode
After selecting Landline or Cell Phone, interviewers will be prompted to choose their interviewing mode if they have been set up to use multiple modes by a supervisor. If only one delivery mode is available for the account, the mode selection step will be skipped, and the session will proceed with the default mode assigned to the interviewer.
Choice Mode
When an interviewer who is assigned the "Choice mode" logs into the CATI Interviewer Console, the interviewer is presented with the "Select Interviewing Mode" menu..
Figure 1 - Selecting the Interviewing mode in the Choice mode
The interviewer selects the Interviewing mode they wish to work in from the list of those available. The CATI Interviewer Console then starts in the selected mode. Note that the remainder of the mode selection procedures are slightly different depending on whether the interviewer is working with a dialer (go to Dialer Overview for more information).
With a Dialer
The interviewer will continue working in the selected mode until they log out. Until the Supervisor changes the Interviewing mode for that interviewer to a mode other than Choice, the next time they log in if they wish they can select a different interviewing mode from the list .
Without a Dialer
If the interviewer logs in to the CATI Interviewer Console without a Dialer, they choose the Interviewing mode in the same way. However in this case the Change login type button becomes active on the Console toolbar and the interviewer can then choose the Interviewing mode he/she wishes to work in for the NEXT interview, when the current interview finishes. Note that this button is not accessible when a dialer is in use.
To choose the Interviewing mode for the NEXT interview, the interviewer clicks the Change login type button before the current interview is finished. The button then remains in the activated state until the current interview finishes, at which point the Interviewing mode selection dialog opens and the interviewer can select a different mode from the list. The next and subsequent interviews start in this new mode until the interviewer again clicks the Change login type button and selects a different mode. Note that when the interviewer has activated the Change login type button with the intention of changing to a different interviewing mode, they can cancel the change by clicking the button again to toggle it off.