Appendix F - List of Predefined Extended Statuses

A web survey interview can assume one of several of statuses, for example Complete, Screened or QuotaFull. In CATI, a number of additional statuses (Extended Statuses) are used to record the various outcomes a call may terminate with, for example Busy, No reply, Appointment (for a follow up call) etc. Below is the list of the predefined Extended Status names, codes, and descriptions. Note that the names and codes of the predefined statuses cannot be changed.

Code	Extended Status name	Description
1	Appointment	Interview abandoned with an appointment time captured to call the respondent back
2	Busy	Respondent already on a call
3	No reply	Respondent not answering
4	Quota failure	Quota target for the respondent already fulfilled
5	Refusal	Respondent refused to be interviewed
6	Terminated	Call abandoned
7	Answer phone	Call answered by answer phone (voicemail)
8	Modem	Call to modem number
9	Fax	Call to fax number
10	Congestion	Call reported congestion on the line (telephony specific)
11	Unobtainable	Invalid number
12	Nuisance	Respondent hung up call before being delivered to the interviewer
13	Completed	Interview completed
14	Screened	Respondent screened out by interview condition(s)
15	Returned not dialed	The call was returned from the dialer without having a dial attempt (predictive dialing mode specific)
16	Fresh sample	Respondent contact awaiting interview
17	Blacklist	Respondent's number is on the telephone blacklist
18	Not automatically dialed	Manually dialed call.
19	Status not sensed	Automatic dialer unable to identify call type
20	Transfer to Web	Respondent assigned for Web interview
21	Transfer to CATI	Respondent assigned for Computer Assisted Telephone Interview
22	Transfer to CAPI	Respondent assigned to Computer Assisted Personal Interview
23	Transfer to IVR	Respondent assigned to Interactive Voice Response system
24	Interrupted by interviewer	The call was aborted by the interviewer.
25	Returned dialer expired	Call was returned from the dialer due to its dialer call expiration time being reached (predictive dialing mode specific)
26	Interrupted by system	Call was interrupted by the system
27	Filtered by call delivery	Call was removed from the call queue due to its quota being full
28	Stopped	Call was stopped by the dialer (telephony specific)
29	Telephony failure	Technical fault with telephone system, unable to contact respondent
30	Error	Fault occurred during call
1000	Inbound Call	Inbound Call
1001	Inbound call dropped by respondent	Inbound call dropped by respondent
1010	Internal Transfer	The call was transferred from an IVR agent to a "live" interviewer
1011	External Transfer	The call was transferred to an external number
1012	Canceled Transfer	Transfer procedure was canceled by an interviewer who initiated it
1020	Dial interrupted by interviewer	Dial dropped by interviewer
1021	Externally validated number	A status that can be used for a custom purpose, for example where a call has been processed by an external validation routine.
1051	Survey script error	Survey script error