Getting Started with the CATI Supervisor

The CATI Supervisor module is a web-based application which you access through an internet browser. You can access CATI Supervisor both from the Internet and from within the Intranet. The CATI Supervisor interface is displayed in your browser window.

The CATI Supervisor module is accompanied by two tools:

• The CATI Interviewer Console - which is required for interviewers to conduct interviews.
• The CATI Monitoring Console - which is required to perform live monitoring of the interviewing process.

These tools are described in this user documentation.

This documentation is intended for users working in the CATI Supervisor system as supervisors.

CATI Supervisor Prerequisites

Refer to the System requirements for a complete list of system requirements for CATI.

Logging In to Work with the CATI Supervisor Module

Start working with the CATI Supervisor module by logging into the system by:

• Clicking the CATI Supervisor icon from the Global Navigation menu, which is available in any Forsta Plus software. In this you will already have logged into the Forsta Plus software so you are only switching to working with the CATI Supervisor module.
• Using a link provided by a designated person, which will take you directly to the CATI Supervisor module. In this case you must enter your credentials to log into the CATI Supervisor module directly. When you click the link, the log in form opens.

Enter your user name and password and click the Sign in button.

The CATI Supervisor module also provides the user with the possibility of switching to other Forsta Plus software applications via the Global Navigation Menu.

News Notifications

When you as a supervisor start the CATI Supervisor module for the first time, you may be presented with the news notifications window. For On-Demand users, notifications are published by Forsta. On-Premise users will only receive notifications that are published by the internal system administration team.

The news notification window presents useful information about new features, software usage tips, notifications about service outages, system maintenance or requirement changes related to the CATI Supervisor module.

To close the window and proceed to the CATI Supervisor module, click on either the Got it or X buttons in the News window. The news item will then not be displayed again the next time the user logs in. It is however possible to review all news items by choosing the What’s New item from the help menu in the upper-right corner of the screen.

Providing Feedback

Any person logged in to the CATI Supervisor module can provide feedback on their experiences working with the software. This could be a suggestion for improvement, a bug report or suspected erroneous behavior.

To provide feedback, click the Provide feedback button in the Forsta Plus toolbar (the header frame). This opens the Provide feedback page as shown below.

The relevant product is already selected in the Product Area drop-down list. Fill in the rest of the fields and click Send to submit the Feedback form.

Note that you can access the CATI Supervisor documentation directly from the application; click the Help button in the header frame to open the manual.