Products
Contact Support Additional Learning Monthly Product Updates
Menu

Forsta CATI Support

All the topics, resources needed for Forsta CATI.

Disabling Calls which Fall into Specific Quota Cells

  • Last updated:

Articles in this section

See more
In this article

    Any call that falls into a specific quota cell can be disabled (go to Disabling and Enabling Calls for more information).

    When the Disable Calls action is run from the Quotas tab it disables all interviews which fall into the selected quota cells, taking into account the Action filter settings (go to Setting Up the Action Filter for more information).

    1. Display the Quotas tab in the bottom right frame (go to Viewing and Modifying Survey Quota Settings for more information).
    2. Select the required quota cells in the grid in the Quotas tab, then right-click the selection and choose Disable Calls from the context menu that appears.
    3. Click OK in the confirmation message to proceed.

      4. The Disable calls in selected quota cells dialog box is displayed.

      Disabling selected calls falling into quota cell(s)

      The dialog shows the action summary and progress details (go to Activating an Interview/call for more information).

      When it is run from the Quotas tab, the Disable action disables all interviews/calls which fall into the selected quota cell taking into account the Action filter settings (go to Setting Up the Action Filter for more information).

    4. Check the outcome of the Disable Calls operation, indicated in the Progress field. If the result is partial or unsuccessful, follow the instructions for activating an interview (go to Activating an Interview/call for more information).