Reviewing Interviews with the Reviewer Application Module

The CATI Supervisor provides a convenient quality control module called Reviewer which enables supervisors to review responses provided to the completed or partially completed interviews. Using this tool the supervisor can select particular interviews from the list of interviews in the Call Management interface to include in a review session, open the created session for review, edit original responses stored with the interviews as necessary, and finally save the edited interviews. The Reviewer module keeps track of all actions that were carried out by users during the review process. The supervisor can browse the overview of performed actions and start any action over again if required.

The permission required to perform reviews is enabled by default for a CATI supervisor. A Forsta system administrator can revoke this permission if necessary.

The Reviewer module supports editing of all types of questions in the Forsta Authoring module.

Any interview question can be played back (go to Playing Back a Question for more information). When you start playback of a particular question, the appropriate functionality is provided (go to Live Call Monitoring, Recordings and Playback for more information).

A ‘session’ in the Reviewer is a single quality control process consisting of one or more interview records. A session is created by a supervisor in order to browse and/or edit answers to the questions contained in the selected interviews. A session provides information regarding the history of changes made to the interview questions, current "status" of a review process and other useful information (go to Session Overview Page for more information). Start either by creating a new "session" (go to Creating a Review Session for more information), or by viewing the list of existing "sessions" (go to Viewing Review Sessions List for more information).

You can stop working in the Reviewer module at any point as any changes are saved automatically when you move from one cell to another or to the next interview record in the session. If a question is not reviewed, or if you have marked a question as "Not Reviewed", this is reflected in the status that this session receives. You can return to any session and either resume work or reopen a completed session for further review work.

The Reviewer module user interface allows you to switch between all available views.

The following badges and icons are used to represent particular types of actions and questions in the Reviewer module.

Badge	Question type		Action icon	Type of action
	3D Grid			Delete the original response value provided by the respondent.
	Date			Add a comment to the question.
	Geolocation			Play back a recorded question (plays back audio if present).
	Grid			Indicates that the question is editable.
	Image upload			Restores the original response value.
	Multi grid			Indicates that a comment was added by the reviewer.
	Multi question
	Numeric list
	Numeric
	Open text
	Open text list
	Ranking
	Single
	Background
	Hidden