Configuring the Active Timezone List

The Active Timezone list includes timezones that are activated, that is they can be used directly with any other object. The supervisor can select an active zone from the list and use it as an object property, for example an active timezone can be specified as the respondent timezone (go to Configuring the Master timezone List for more information).

For information on timezone bias and for a complete reference list of timezones refer to Appendix E (go to Appendix E - Time Zone List for more information).

When working with the Active Timezone objects you can perform the following operations:

• View the Active Timezone list.

• Set an Active Timezone as local.

• Delete an Active Timezone.

• Delete all unused Active Timezones.

• Refresh the Master Timezone list.

Viewing the Active Timezone List

To view the Active Timezone list:

1. Change to the Resources tab in the Navigation menu, then choose the Active Timezone List section in the drop-down list. This will display the list of Active Timezones in the top frame of the CATI Supervisor main window.



Figure 1 - Viewing the Active Timezone list in the top frame

The grid contains the following columns:

• ID - ID of the time zone;
• Name - time zone name;
• Daylight Name - the name of the time zone which is used to identify it when daylight saving time is applied in that region;
• Bias - difference from the GMT (in hh:mm:ss format).
2. When the top right frame displays the list of Active Timezones its toolbar contains the following object specific button set.

Button	Description	Function
	REFRESH	Updates the Active Timezone list
	SET AS LOCAL	Sets the selected Active Timezone as local
	DELETE	Deletes the selected Active Timezone
	DELETE UNUSED	Deletes all the unused Active Timezones

Setting the Selected Active Timezone as Local

To set the selected Master Timezone as local:

Select the required Master Timezone List item in the grid in the top frame and click the Set as local button on the toolbar, or right-click this item and choose Set as local from the shortcut menu.

The Active Timezone list will be refreshed and the selected timezone will be displayed in bold typeface.

If you set another timezone as local, the previous one will be shown in normal typeface, and the new one will be marked with bold typeface.

Deleting (Deactivating) the Selected Active Timezone

To delete the selected Active Timezone:

1. Select the required Active Timezone List item in the grid in the top frame and click the Delete button on the toolbar, or right-click this item and choose Delete from the shortcut menu.

This will delete the selected timezone from the list of Active Timezones and simultaneously add it to the list of Master Timezones (i.e. you will deactivate this timezone).

2. Repeat the procedure for other Master Timezones if required.

Deleting the Unused Active Timezones

In the event the Active Timezone List contains timezones you do not use as properties with other objects, you may wish to remove the unused timezones. To do this:

Click any row in the grid in the top frame and click the Delete unused button on the toolbar, or right-click any row in the grid and choose Delete unused from the shortcut menu.

This will delete all unused active timezones from the list of Active Timezones, and simultaneously add all these timezones to the list of Master Timezones (i.e. you will deactivate these timezones).

Defining Custom Time Zones

Custom time zones may be set in the Active time zone list. The main purpose of custom time zones is to better manage regional call time regulations within the geographical area that a time zone covers. For example, you have a calling shift of 9am to 9pm for everywhere in the Eastern Time time zone BUT you want to make an exception for Florida and define a calling shift of 8am to 8pm.

With the new custom time zone feature, a custom time zone for Florida can be added that is based on the standard Eastern Time time zone. The newly added Florida time zone will adhere to the same GMT - 5.00 bias as the Eastern Time zone. Once the new Florida time zone has been created it can be added to the survey schedule via the Shifts tab and the applicable call times can be defined.

Setting up a Custom Time Zone

1. Right click on the time zone that you wish to base the custom time zone on.

2. Select Show custom time zones.

3. Click the Plus button.

4. Enter the desired name for the custom time zone.

5. Click the Add button.

Note: The ID will be allocated with a number that is >=1000 and the 'Activated' column in the time zones list will now say 'Yes + Custom' to indicate that this standard time zone has custom time zones based on it.

Adding a Custom Time Zone

1. Open the Shifts tab of the schedule that will make use of the new custom time zone

2. Click the Plus button.

3. Select the custom time zone you just created.

4. Click the Add button.



Figure 2 - Adding a custom time zone

5. Click the Save button to save changes to the schedule.

Editing and Launching the Custom Time Zone

1. Select the custom time zone from the 'Current Timezone' drop down list.

2. Make the necessary time adjustments.

3. Click the Save and re-launch button.