Scheduling Script Settings
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Viewing and Modifying Scheduling Script Settings
The scheduling script settings include specifications for the time period (the “shift”), the system event and the interview state. These settings define when...
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Specifying Rules
A scheduling script can use any number of rules. A scheduling rule consists of sub-rules and actions. A rule can be seen as a container for sub-rules....
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Specifying Shifts and Exclusions
Shifts and exclusions are displayed and managed on a "weekly" basis. The Shifts tab shows existing shifts and exclusions as both a list and as a table that p...
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Creating Parameters
The supervisor can create a set of parameters for each available scheduling script. Parameter set is added to each script individually. Any parameter ...
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Inbound Calls
The CATI Supervisor module is able to handle inbound calls when it is connected to an integrated dialer which supports inbound call processing technology.Inb...
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Setting an Appointment Expiration Timeout
The CATI Supervisor module makes it possible to set an appointment expiration timeout so that an appointment could still be delivered to a specified user whi...
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Changing the Execution Order for Rules, Sub-rules, and Actions
Rules, sub-rules, and actions are executed in the order in which they are listed – items standing higher in the list are executed first. You can therefore ch...
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Writing a Custom Scheduling Script Code
In the event you want the scheduling script to perform operations which cannot be configured using the regular CATI Supervisor functions available through th...
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Accessing the Call Object in Custom Scripting
This article describes how the call object can be accessed in custom scripting, inside of CATI scheduling.This functionality is available through the "Schedu...