A scheduling script is a set of rules which contain instructions detailing what the CATI Supervisor module is to do with a specific call and under which cond...

In the event you wish the scheduling script to perform operations which cannot be configured using the regular CATI Supervisor functions available through th...

This part of the documentation describes how the various actions can be used.Restoring Previous Call AttributesYou may need to restore the attributes of a ca...

This page describes how the call object can be accessed in custom scripting within CATI scheduling. The functionality is available through the "Scheduling" ...

The CATI Supervisor module allows you to set an appointment expiration timeout so that an appointment could still be delivered to a specified user while thei...

The CATI Supervisor module can handle inbound calls when it is connected to an integrated dialer which supports inbound call processing technology.Inbound ca...

You may need to load respondent sample data to a mixed-mode project where some records are to be scheduled and assigned for telephone interviewing whilst oth...

You may want to have an interview which starts in CAWI but then transfers to CATI, capturing the essential caller information as it does so. You can use the ...

In some scenarios it is necessary to update sample respondent data whilst also executing the scheduling rules of the survey. For example, perhaps some interv...

It is possible to upload a sample contact list for CATI where an explicit expiration date/time is applied for each contact record via the inclusion of a colu...