Forsta CATI Support

Introduction to CATI Authoring

• Authoring a CATI Survey
• Preparing a CATI Survey
• Survey Dispositions (Status Codes)
• CATI Specific Scripting Functions
• Call Blocks Overview
• Creating a “Block To Call”

See all 13 articles

CATI Surveys and Custom Productivity Reports

• Synchronizing CATI Paradata (call history data) to SmartHub
• Supplementing CATI Paradata with Survey Variables
• Designing and Conducting an IVR Survey

Call Management

• Call Management with Survey Variables
• Working with Inbound Calls

Creating and Using Scheduling Scripts

• About Creating and Using Scheduling Scripts
• Writing Custom Scheduling Script Code
• Action Examples
• Accessing the Call Object in Custom Scripting
• Extending Appointment Expiration Time for Explicitly Assigned Interviewers
• Inbound Call Support using Scheduling Script

See all 10 articles

Telephone Rotation Scheduling Rules

• Telephone Rotation Scheduling Rules Overview
• Survey Setup Requirements
• Respondent File and Upload
• Scheduling Rules

Voice Recording and Automated Dialing

• Automated Dialing
• Voice Recording
• User Privacy and Monitoring Consent

Appendices

• Appendix A - Script Example for Telephone Rotation Scheduling Rules
• Changing Overridden Values for System Settings