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Forsta CATI Support

All the topics, resources needed for Forsta CATI.

November 2024 Release Notes

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    The following new CATI features were implemented in November 2024.

    New Features

    • Added a 'Calls available now' filter setting in Call Management to display only call records available for dialing, hiding disabled or future calls, and automatically filtering the Survey Productivity report's survey dropdown list to only show surveys with data for the selected date range. To learn more, visit: Viewing the Interview/Call List.

    • Added an Export to Excel option to the new style version of the Survey Productivity report.

    • Improved the interviewer assignments UI to include 'Replace all' and 'Unassign all' options for managing assignments quickly, and applied these options to the 'Add assignments' context menu in the surveys list.