Viewing Tasks Performed by Supervisors

A supervisor can monitor a range of tasks that were performed in the system during a specified time period. This action is available for any supervisor.

A "normal" supervisor has access only to the tasks related to his call center, while a "ProS" supervisor can access any task that was run in any call center registered to their company.

Any supervisor can abort tasks while they are in the "Executing" status.

The Tasks view provides the following information regarding each task:

• Task ID - ID of the task.
• User ID - ID of the user who initiated the task.
• Survey ID - ID of the survey for which the task was performed.
• Task type - the type of task that was (or is currently being) carried out.
• Status - the current execution status of the task.
• Start time - the time at which the task execution was initiated.
• Duration - the time elapsed from the moment the task was initiated up to the moment the task execution stopped (or up to the current moment in case the task is still in the "Executing" or "Queued" status).

Viewing the Task List

1. Go to the Resources > Tasks option.

A list of tasks performed by supervisors assigned to the current call center (or to all call centers in the company) opens. If no tasks have been performed, the list will appear empty.



Figure 1 - Example of the task list for the current call center

By default the Show Tasks for all Call Centers box is deselected, so only the tasks for the current call center are listed. Check the box to list the tasks for all the call centers in the company.

2. To view the details of a task, select the task in the list and either right-click it and choose Details from the context menu or click the Details button on the frame toolbar.

The Task View dialog opens. This contains three tabs: Progress, Parameters and Specific Parameters.

Figure 2 - Task View dialog - Progress tab

The Progress tab displays information about the task launch and progress. This is usually similar to what the user sees in the Progress dialog after the task is launched.

Figure 3 - Example of the Parameters tab

The Parameters tab contains general task parameters.

Figure 4 - Example of the Specific Parameters tab

The Specific Parameters tab shows configuration and run parameters for the selected task.

Click the X button in the upper-right corner of the dialog to close it.

A supervisor can abort the selected task while the Status column for that task displays "Executing".

To abort a task, select the task in the list and choose the Task Abort button in the frame toolbar. The aborted task will be assigned the "Aborted" status.