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Various tools and facilities of the Resources type are used to configure the CATI Supervisor module. The following Resources tools are available:
- Extended Status Codes - a list of codes which are used to determine the current state of the interview/call.
- Break classifications - a list of available break types for interviewers to select from. Explains break purpose and separates paid and unpaid break types.
- Call groups - allows creating and managing groups of calls with specific extended statuses. These groups can then be assigned to particular interviewers (available only for users belonging to designated companies).
- Dialer - a group of settings used to configure the way the dialing system handles specific dialing routine situations.
- Inbound settings - this section contains settings related to "dial-in" calls. This is available as a chargeable add-on.
- External transfer - allows you to add and manage "external" (that is, not related to the current company) telephone numbers that will be used for call transfers.
- IVR settings - a set of options related to "machine-guided" interviews (when the respondent is guided by robot-read or recorded messages, and provides answers by pressing phone keys).
- Telephone Blacklist - a list of numbers that are not to be used by the dialer.
- Master Timezone List - a complete list of time zones.
- Active Timezone List - a list of time zones currently used by the CATI Supervisor module.
- Tasks - a list of tasks that were performed by supervisors assigned to the current call center.
- Download CATI console - generates a link to download a CATI interviewer console setup file.
- Download CATI monitoring console - generates a link to download a CATI monitoring console setup file.
- About CATI Supervisor - displays general information about the copyright and the software version.
To display the list of the Resources tools and facilities choose Resources in the Navigation menu to open the menu. Select the tool/facility you need from this list.