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Viewing Sample Information for Each Extended Status

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    The Summary tab of the Survey View (bottom frame) contains information regarding the sample data available for each extended status.

    1: Viewing the Sample Information

    1. Go to Surveys in the Main menu to show the list of surveys.
    2. Double click the required survey in the grid.
    3. Go to the Summary tab to show the number of interviews for each status as of the current moment.

    Survey properties - summary tab

    The grid in the Summary tab lists all extended statuses that are currently assigned to survey interviews. Extended statuses are presented as rows. For each extended status the grid provides the following information shown in columns:

    • ID – Extended Status ID;
    • Name – Extended Status name;
    • Total Count – number of interviews with that Extended Status;
    • Enabled - the number of interviews that are both "Scheduled" and "Enabled" and have that Extended Status;
    • Disabled by quota - the number of interviews which were automatically moved into "Disabled" state by the system as a result of FCD operation (when the related quota limit was exceeded - these interviews are marked with yellow in Call Management);
    • Disabled - the number of manually disabled interviews (these interviews are marked with red in Call Management).

    Each value is accompanied by a percentage count shown in brackets. This is the percentage of such interviews with respect to the total number of interviews in the sample.

    1. To focus on the records which have been attempted at least once, the supervisor can hide from view all interviews with the "Fresh Sample" status. To do this, check the "Exclude "Fresh Sample" status" box. Note that this will change the percentage values for all displayed statuses; all calls with the "Fresh Sample" status will be excluded from all calculations and the percentage values will not take them into account.
    2. The supervisor can apply a filter from the list of available filters. To do this, select one from the Filter drop-down list. The list will then display only interviews matching the selected filter criteria. Note that in this case the percentage values will remain in respect of the total number of interviews in the sample.
    3. The supervisor can at any time refresh the list manually by pressing the Refresh icon located above the grid.