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Forsta CATI Support

All the topics, resources needed for Forsta CATI.

  • Survey Properties Overview

    The survey properties comprise a large set of parameters, most of which regulate how the survey is to be conducted. Some survey properties are set up ...

  • Viewing and Modifying General Properties

    Select the Surveys object in the Main menu to display the list of surveys. Right-click the appropriate survey row in the grid and choose View from the short...

  • Viewing Sample Information for Each Extended Status

    The Summary tab of the Survey View (bottom frame) contains information regarding the sample data available for each extended status.1: Viewing the Sample Inf...

  • Viewing and Modifying Survey Assignments

    You as the Supervisor, can assign users responsible for performing interviews within a specific survey or assign certain surveys for specific persons.There a...

  • Quota Balancing

    Quotas can be specified for a CATI survey, in the Forsta Authoring module. Refer to the Forsta Authoring documentation for instructions. Note that if specifi...

  • Viewing the Quota Promotion History

    You can view the detailed information regarding calls that were planned for promotion to maintain the quota balancing (go to Quota Balancing for more informa...

  • Quota Clustering

    1: Quota Clustering OverviewWhenever you need to be sure that at any one moment the number of active calls falling into a certain quota cell does not exceed ...

  • Quota Status Report

    1: Quota Status Report OverviewYou can create a report containing a complete list of details for all quotas that are currently set up for the survey. The Quo...

  • Adding Searchable Questions to the Interview

    1: About Searchable QuestionsYou can add questions contained in the survey to the set of interview parameters displayed in the CATI Interviewer Console. The...

  • Viewing and Modifying Parameters of the Scheduling Script

    1: Scheduling Script Parameters OverviewScheduling script parameters that were added to the Parameters tab (go to Creating Parameters for more information) a...

  • Configuring Survey Related Dialer Settings

    You can configure the dialer settings differently for each survey. These settings will override the company-wide settings specified on the Dialer tab (of the...