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You can cancel an interview that is currently in progress. If you do this the interview will be aborted and the interviewer will be logged out. Note that a short delay can be expected between when the command is selected and when the interview is closed; this may enough to allow the interviewer to proceed to another question.
CATI Supervisor will prompt you by displaying the following warning message.
Figure 1 - The confirmation dialog when terminating an interview
You can specify a reason for logging the interviewer out - choose a radio button from the list, and you can provide a comment by typing the text in the Additional comments field. When you are ready click Log out to complete the procedure, or click Cancel to close the dialog and cancel the action.
If you select a reason for logging the interviewer out, this reason will not be shown to the interviewer and it is not included in any report generated by the CATI Supervisor module; it is saved to the event log only. A system message is however displayed to the interviewer to inform them they have been logged out. An interview that is terminated by the supervisor is assigned the "Terminated by the system" extended status.
Note that if an interviewer has been logged out automatically for any reason, the interview will have to be terminated use this procedure.
Important!
The Supervisor must always terminate the current task for an interviewer who is logged out automatically for technical reasons, for example a dialer failure. Use the Interviewer List window to do this, and click the Terminate icon for the interviewer (go to Monitoring interviewers and their work Overview for more information). The interviewer will not be able to log in again until the Terminate command is run.