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All the topics, resources needed for Forsta CATI.

Call Management with Survey Variables

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    The CATI system does not work directly with the respondent entries in the core Forsta Plus respondent database. Instead, it works with a dedicated CATI database which is used for the call management tasks.  However, only the system variables are synchronized automatically from the core database to the CATI database (for example TelephoneNumber, RespondentName, TimeZoneID etc.). 

    This has some implications, especially when using quotas which are defined solely with sample variables. The Available as CATI filter property allows you to make selected variables available in the supervisors Call Management window.

    Figure 1 - Assigning property to make a variable available in the CATI Supervisor

    Note: A maximum of thirty variables per survey may have this setting applied. The property can be enabled or disabled at any time, but the survey will need to be re-launched after it is changed.