Call Management with Survey Variables
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Call Management with Survey Variables
The CATI system does not work directly with the respondent entries in the core Forsta Plus respondent database. Instead, it works with a dedicated CATI datab...
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Enabling a Variable to be used as a CATI Filter
Any variable can be used as a filter for creating various selections in the CATI Supervisor. When designing a survey in the authoring application, for each q...
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Blacklisting Telephone Numbers
The CATI blacklist feature enables a list to be created which contains any numbers that must never be dialed, either manually or automatically.The system wil...
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Extending Appointment Expiration Timeout for the Logged-In Interviewers
You may wish to schedule return calls so that they are made by the same interviewing agent who originally made the appointment. However this can cause proble...
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Restricting Call Attempts with Scheduling Parameters
You may wish to limit the number of call attempts. The CATI system has a built-in function “CallAttemptCount” to record the number of call attempts to a numb...
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Call Transfers
The CATI system allows two types of call transfer: Internal and External. Internal call transfer allows the interviewer to transfer a call to anot...
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Identifying and Linking to Surveys and Interviews
It is possible to set up an inbound survey so that it will present a custom set of questions that will be used to identify the caller against an existing res...