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The supervisor can, in addition to the standard listening only monitoring mode, render assistance to an interviewer. This can be either in the form of spoken instructions or by directly taking part in a conversation with the respondent together with the interviewer.
There are two options in the Monitoring Console tab to enable or disable these functions:
- The Coaching mode option.
- The Barging mode option.
Figure 1 - The Monitoring Console settings
Check or clear the appropriate box to enable or disable each option. When the option is enabled, the corresponding button is displayed on the Monitoring Console toolbar (go to Monitoring Interviewer's Work in Real Time for more information). When the option is disabled, the button is hidden.
The "Allow the use of interviewer coaching during live monitoring" option allows the supervisor to whisper instructions to the interviewer whilst monitoring them, and the supervisor can hear the audio of both the interviewer and the respondent. The respondent cannot hear the supervisor.
The "Allow the use of call barging during live monitoring" option allows the supervisor to talk to both the interviewer and the respondent whilst monitoring the interviewer.
When the current interview is finished and the interviewer is delivered another interview whilst the supervisor keeps the Monitoring Console open and does not switch the monitoring mode the previously selected monitoring mode remains in effect. For example, if the supervisor has been monitoring the interviewer in the Coaching mode, they will continue monitoring the next interview in the same Coaching mode.