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Forsta CATI Support

All the topics, resources needed for Forsta CATI.

Administrator Settings

  • Administrator Settings

    The CATI Supervisor module provides a GUI for controlling a range of extended options and background settings which are not accessible for a regular supervis...

  • General Settings

    This group of settings can be found on the General tab (see the picture below).Figure 1 - The General tab of the Resources menu Call Filtering Behavior...

  • Interviewer Console Settings

    The Interviewer Console tab holds the settings below:Figure 1 - The Interviewer Console tab Configuring functions available through the CATI Interviewe...

  • Monitoring Console Settings

    The supervisor can, in addition to the standard listening only monitoring mode, render assistance to an interviewer. This can be either in the form of spoken...

  • Security Settings

    This group of settings are located on the Security tab. Interviewer Account Locking You can configure CATI Supervisor to perform automatic locking of a...

  • Notification Settings

    Notification Settings allow a supervisor (with admin permission) to determine which category and at what threshold, certain notification alerts are given to ...