Changing a Call Priority

You can change the priority of any call. This command can be executed only for the scheduled calls.

1. Choose Scheduled in the State drop-down list to display only scheduled calls in the Call Management list.
2. Select the required call (or a group of calls) in the list by checking the required items (click the required items while holding down Ctrl or Shift keys on your keyboard to create a multiple selection).
3. Right-click the selected call (or any call in the selected group), and choose Change Priority to Selected only from the shortcut menu.

Alternatively you can choose Change Priority to Entire List from the shortcut menu. This will execute the command for the whole call list. The appropriate Change Priority… page opens.



Figure 1 - Changing Priority of a call

4. Select a new value using the Call Priority spinbox.
5. Click Change Priority to confirm the change.

The window closes and the call priority is modified. The interview list in the Call Management window is refreshed.