Changing the Shift Type for a Call

You can change the shift type already assigned for a call. This command can be executed only for the scheduled calls.

1. Choose Scheduled in the State drop-down list to display only scheduled calls in the Call Management list.
2. Select the required call (or a group of calls) in the list by checking the required items (click the required items while holding down the Ctrl or Shift keys on your keyboard to create a multiple selection).
3. Right-click the selected call (or any call in the selected group), and choose Change Shift Type to Selected Only from the shortcut menu. Alternatively you can choose Change Shift Type to Entire List to execute the command for the whole call list.

The appropriate Change Shift Type… dialog opens.



Figure 1 - Change Shift Type dialog

4. Select a new value from the Shift Type drop-down list.
5. Click OK to confirm the change.

The window closes and the shift type is modified. The interview/call list in the Call Management dialog is refreshed.