In this article
You can configure the dialer settings differently for each survey. These settings will override the company-wide settings specified on the Dialer tab (of the Resources object tab). The dialer settings set is available on the Dialer Settings tab of the Survey Information view.
Note: The dialer settings available on this tab will depend on the dialer type in use. Consult the documentation supplied by the dialer vendor for further information on the settings.
If the company does not use a dialer to conduct surveys, the Survey Information view will not contain the Dialer Settings tab.
To configure the survey-related dialer settings, perform the following steps:
- Display the Survey Information view for the required survey in the right bottom frame (see Viewing and Modifying General Properties).
- Go to the Dialer Settings tab (seen below).
- Inbound DDI Numbers - an integrated dialer will contain a field showing DDI numbers associated with the survey (go to Configuring Inbound Call Settings for more information).
- To reset the values to the default, click the Reset icon on the bottom right frame toolbar. When this button is clicked, all settings are reverted to the values that are currently specified on the Dialer tab > Dialer Settings view (go to Managing Dialers for more information).
- Click the Save button on the bottom frame toolbar to save the dialer settings.
Edit the fields as required. All fields are optional. Note that some settings depend on parameters that are set up in the CATI Supervisor module. These include: