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The CATI system logs dialer events and stores them. A supervisor with the System Administrator permission set can view the log for any dialer currently used in the system.
Viewing a Dialer Log
- In the Resources section go to the Dialer tab.
- Either click the View dialer logs button
on the right frame toolbar, or right-click anywhere in the grid with the list of dialers and choose View dialer logs from the context menu.
- Name - the name of the log file to which the data was saved. The name is composed of the dialer name, log file creation time and timezone difference;
- Size - size of the log file in bytes;
- Creation time - time when the log file was created (UTC timezone);
- Last write time - time of the last recorded entry.
- Select the required log file in the list and click the Download log file
button in the window toolbar, or right-click the row with the required file name and choose Download log file from the context menu.
- To refresh the dialer log file list click the Refresh button
on the window toolbar.
The View Dialer Logs window opens.
Figure 1 - Example of the View Dialer Logs window
The list presents the following information:
The log file is downloaded into a location specified for browser downloads. This is a zipped text file in ASCII format.