Dialer
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Dialer Overview
A dialing system is a hardware/software item that performs the telephone number dialing task in a CATI system. It frees the interviewer from the dialing job...
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Managing Dialers
The CATI Supervisor module can work with a number of dialers concurrently. All available dialers are listed on the Resources > Dialer tab. Important!In the e...
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Dialing Mode
The Dialer operates in one of four basic dialing modes and one hybrid mode which is a combination of two of the basic modes. The dialing mode is specified as...
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Dialing in the Single Survey TCPA Mode
The Telephone Consumer Protection Act (TCPA) protects mobile telephone users from unsolicited automated calls; it prohibits such calls to be made to cell pho...
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Adding a Dialer
A supervisor with System Administrator permission can add a dialer to the system. Adding a Dialer to the SystemGo to the Resources > Dialer tab.In the right...
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Editing and Deleting a Dialer
A supervisor with System Administrator permission set can edit properties of any dialer that is used with the system. Note that before making any changes to ...
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Viewing Dialer Logs
The CATI system logs dialer events and stores them. A supervisor with the System Administrator permission set can view the log for any dialer currently used ...