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Interviewing can currently be performed using either the browser-based interface (which will work on any device with a recent version of the Chrome, Firefox or Edge browsers) or via the desktop-installed application (which will work on a supported Windows PC). The two application interfaces offer very similar functionality, however we recommend using the browser interface as this is based on a newer design and technology. Note that support for the desktop interface will be withdrawn in future, and moving forward, new features will only be added to the browser-based application.
To use the browser-based interviewer interface, interviewers need to log in. The interviewer needs to use the appropriate login page link. This can be obtained by a supervisor going to the Resources > Browser Based CATI Console Link option in the CATI supervisor interface.
Figure 1 - The Resources > Browser Based CATI Console Link option
Note: The site-wide security policy for interviewer login authentication can be administered by a CATI administrator by going to the supervisor Admin and then to Settings/Security. Interviewer access can also be disabled by locking their account in the Interviewer administration area of the supervisor UI. The same settings are applicable for both the browser based and desktop versions of the interviewing application.
The Interviewer’s work is arranged and monitored by the supervisor. The Supervisor specifies the time intervals (shifts) when the interviews should be performed, assigns interviewers and interviewer groups to surveys and interviews, defines the Interviewing mode for them, and monitors their work. The Supervisor can also terminate an interview, and shutdown the whole survey, if required.