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Forsta CATI Support

All the topics, resources needed for Forsta CATI.

Interviewing Procedure

  • Interviewing with CATI

    Interviewing can currently be performed using either the browser-based interface (which will work on any device with a recent version of the Chrome, Firefox ...

  • Interviewing Procedures

    When an interview is started the first interview page is displayed in the work area. It may contain any kind of information - everything that the interview t...

  • Going Through an Interview

    This part of the documentation provides a short summary of the interviewing process and briefly explains some terms related to the interviewing procedures. T...

  • Taking a Break as an Interviewer

    An interviewer can leave their work place for a short period of a time to take a break. If they wish to do so, they should inform the system of their absence...

  • Making an Appointment

    In the event the respondent wishes to continue the interview at a later time, the interviewer can postpone the interview and make an appointment. A reminder ...

  • Performing Call Transfers

    A system administrator may enable the Call transfer functionality. This requires two separate functions to be enabled: Internal and External call transfer. I...

  • Modifying an Answer

    Redo and Fast ForwardIf the answer the interviewer has entered for one of the previous questions of the current interview is considered incorrect for any rea...

  • Spell-Checking Answers

    The interviewer can check the spelling of "free text" answers. Spell checking can be invoked during both the interview and open-end review stages, and is per...

  • Selecting the Interview Language

    The interviewer can select the language in which the interview questions and answers are presented in CATI Console. The language choice can be performed inde...

  • Playing Sound Files to a Respondent

    The CATI Interviewer Console allows the interviewer to play sound files to a respondent. This could for example be a jingle, recorded speech - anything that ...

  • Redial Functionality

    The CATI Interviewer Console provides Redial functionality if the interviewer needs to redial a number, for example to restore a broken phone connection or t...

  • Hanging Up the Respondent Line

    When a dialer is used, the interviewer can hang up the respondent line during an interview by clicking the Hang up the respondent line button . This action m...

  • Interview Aborted due to System Error

    There may be a situation when the CATI Interviewer Console aborts the interview without an obvious reason. This will usually be due to a system error.If a su...

  • Terminating an Interview

    The interviewer may need to terminate the current interview before it is finished. The terminated interview is then assigned the Terminated extended status, ...