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When you have a quota that is based on pre-loaded sample data, future calls are automatically disabled when the quota target is reached. When the last needed call for a given quota cell is completed, the system automatically disables all the remaining scheduled calls that are now no longer required. These calls are flagged as 'disabled by quota'.
Viewing the Quota Status for a Call
To view the quota status for a call:
In the Surveys list, locate the survey you are interested in.
Right-click on the survey and select Call Management. The Call Management window opens showing the list of scheduled calls. This window has many columns and may need to be scrolled left and right.
The right-most column, State, can be filtered so only records of a certain state are shown:
Blank. All calls are shown in the table. The state of each call is indicated by the background color of the row.
Enabled. Calls that are scheduled to be completed are only shown in the table. These are shown with a white background.
Disabled. Calls that have been manually disabled by the Supervisor are only shown in the table. These are shown with a red background.
Disabled by Quota. Calls that have been automatically disabled because the quota target has been reached are only shown in the table. These are shown with a yellow background.
Right click on the call you wish to examine the quota status listed in the table, and select Quota Status.
The Quota Status overlay shows information about the quotas for the specific call, showing you which of the quotas has caused the call to be disabled.
In the example above, the call was disabled due to the gender/region cell being closed.