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Using the Call Management window you can explore the interview/call details relevant to the selected survey.
This vital part of the CATI Supervisor module allows you to monitor and manage the interviewing process from a single convenient interface. Here you can observe and modify the interview/call state, change different interview/call properties and perform a number of other related tasks.
To that end the CATI Supervisor module provides you with a number of dedicated dialogs, which are invoked either with the help of context menu commands or toolbar buttons.
Note: We suggest that you picture an "interview" and a "call" object as a single "business object" with a specific life cycle. Most of the time in CATI the term "interview" is used in pair with the term "call". In fact these are different objects although they always appear in pairs, and sometimes can be seen as a single entity. While the first serves as a starting point for the second, the second cannot exist without the first. That is, an "interview" forms the basis for a "call", and a "call" simply cannot be created when there is no corresponding "interview".
Using the Call Management dialog you can perform a wide range of operations with interview/call objects, such as:
- View the interview/call list using a number of viewing options.
- View the interview/call history.
- View and modify the interview/call properties.
- Review interview answers using a specialized utility called the Reviewer (go to Reviewing Interviews with the Reviewer Application Module for more information).
- Assign/deassign interviewers to surveys (go to Survey Assignments for more information).
Most of the interview/call management procedures are performed using of the dedicated dialogs.