Products
Contact Support Additional Learning Monthly Product Updates
Menu

Forsta CATI Support

All the topics, resources needed for Forsta CATI.

Call Management

  • Call Management Overview

    Using the Call Management window you can explore the interview/call details relevant to the selected survey.This vital part of the CATI Supervisor module all...

  • Viewing the Interview/Call List

    You can view the complete list of interviews and calls for the current survey. The interview/call list is displayed in the Call Management window. The...

  • Displaying Extra Question Columns in the Interview/Call List

    You can display extra columns in the interview/call list. These columns will show the survey questions for each interview/call in the list. This can be usefu...

  • Viewing the Interview/Call History

    The Interview History window provides you with a detailed list of all actions and operations that have been performed with the current interview, and also pr...

  • Viewing the Active Call List

    When the number of simultaneously working interviewers is quite large, the interviewing tempo requires fresh interviews/calls to be delivered to the intervie...

  • Customizing Call Management Scheduled Views

    You can create custom views of the scheduled calls list. These views will then become available in the View drop-down list. You can customize the Scheduled v...

  • Changing the Survey

    You can change the survey you are currently working with in the Call Management window. This allows you to work with related interviews without having to cl...

  • Disabling and Enabling Calls

    If you need to prevent a call from being delivered to an interviewer but want the call to retain its properties, you can disable the call. To return the disa...

  • Identifying the Quota Status

    When you have a quota that is based on pre-loaded sample data, future calls are automatically disabled when the quota target is reached. When the last needed...

  • Filters

    While working in the Call Management dialog the supervisor is allowed to set filters to display interviews meeting certain criteria described using ex...

  • Recording and Playing Back Conversations

    The CATI Supervisor module allows you to record the interviewing process, called Deferred Monitoring (go to Live Call Monitoring, Recordings and Playback for...

  • Exporting the Interview/Call List

    The list of existing interviews/calls can be exported in MS Excel format. The exported list can then be opened for viewing, or saved for later use.The result...

  • Filter Tips for use in Call Management

    Search Tips You can filter Call Management lists to find a subset of calls by looking for specific properties. Each column has a field below the column headi...