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When the number of simultaneously working interviewers is quite large, the interviewing tempo requires fresh interviews/calls to be delivered to the interviewers in a reliable, timely manner. The system automatically prepares and "identifies" interviews, and maintains a queue of the interviews that are most likely to be delivered next. Such "waiting" calls are considered as "active".
The supervisor can monitor the number of "Active" calls prepared by the system for delivery to interviewers. The active call list can only be displayed when there are interviewers logged into the system and these interviewers are assigned some calls. To view the number of active calls
- Display the Call Management window (go to Viewing the Interview/Call List for more information).
- Click the Active Calls button in the Call Management window toolbar.
The Active Calls window opens.
Figure 1 - Example of the Active Calls window
The Active Calls window shown in the example above indicates that for the "Survey Assignment" group more than 76 interviews are ready and are waiting to be delivered.
Refresh the window to update the information.